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Consumer Courts in Mumbai

Consumer courts are the places where a consumer can lodge his/her complain about a product or service after its purchase. Being a big and populated city, Mumbai has millions of shops and retail outlets and for obvious consequences there are some customers complaints are found now and then. There are some cases where consumers do not get proper service from the shopkeepers post purchase of products or services. In these cases it is always wise to visit consumer court of Mumbai to get justice on the disputed purchase.
consumer courts Mumbai

Different Consumer courts in Mumbai

In order to systematize customer grievances Mumbai government runs several consumer courts located at different regions in Mumbai. Presently, the addresses of Mumbai consumer courts are:

Consumer Court in Central Mumbai
Address: 6th Floor, Arun Chambers, Tardeo, Mumbai
Phone number: 022 / 24937770

Consumer Court in Mumbai Suburban

Address: New Administrative Bldg., 3rd floor, Bandra (East), Mumbai
Phone number: 022 / 26551625

Consumer Court in South Mumbai

Address: 6th Floor, Arun Chambers, Tardeo, Mumbai
Phone number: 022 / 24911734

Consumer Court in Thane

Address: Collectorate Office, 2nd Floor, Room no.214, Thane
Phone number: 022 / 25344069

Documents required for filing case in Consumer Court

In order to lodge a complaint file for decision of consumer court, a consumer has to furnish some documents. These are:
  • The consumers must submit the proof of purchase of goods/services from a retail unit/business organization.
  • The consumer must confirm that entirely the related facts for providing support for the case filed are evidently and explicitly stated in the complaint.
  • The petitioner shall submit the complaint in the district forum under the jurisdiction the opposition party is residing or running his office/retail, wholesale shop or within whose jurisdiction the cause of complaint has arisen. The consumers should confirm that prescribed fee is paid via crossed Demand Draft / or Indian Postal Order in favor of Mumbai Consumer Court.
  • The complaint is introduced in the proper forum within the stipulated period of 2 years from the date of cause of action.
  • The last paragraph of the complaint should include the Prayer Clause, the relief, compensation etc. pursued from the concerned Forum.

Fees required for consumer court Mumbai

There are different slabs for consumer court fees. A consumer lodging a complaint needs to submit the requisite fees along with the fee.
  • Up to 1 lakh rupees fee for consumer courts complain is Rs. 100
  • No fees required for BPL listed Indian citizens.
  • Above 1 lakh & up to 5 lakh the fee is Rs. 200
  • Above five lakh & up to 10 lakh Rs. 400
  • Above 10 lakh & up to 20 lakh the fee is Rs. 500

State Commission:

  • Above 20 lakh & up to 50 lakh Rs. 2000
  • Above 50 lakh & up to 1 crore Rs. 4000


  • The Consumer Court Mumbai has the power to decide on the case and release order for remittance of compensation for the complaint. These courts can also move ex-parte on a specific case if it is found that one party has not represented allegedly before the forum.
  • In a complaint form traditionally a prayer to court is found also attached in the end which speaks of the compensation expected.
  • All the cases of the consumer redressal forum are found uploaded at regular basis online and common people can monitor a case’s progress through the free CONFONET service available online.

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