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Consumer Courts in Mumbai

Consumer courts are the places where a consumer can lodge his/her complain about a product or service after its purchase. There are some cases where consumers do not get proper service from the shopkeepers post purchase of products or services. In these cases it is always wise to visit consumer court of Mumbai to get justice on the disputed purchase.
consumer courts Mumbai

Different Consumer courts in Mumbai

In order to systematize customer grievances Mumbai government runs several consumer courts located at different regions in Mumbai. Presently, the addresses of Mumbai consumer courts are:

South Mumbai District Consumer Court and Consumer Forum
Address: New Govt. Building 1st Floor, General Nagesh Road Near M. Gandhi Hospital Opp. M.D. Collage, Parel Mumbai 400012
Ph no.: 022-24171332

Thane District Consumer Disputes Redressal Commission
Address: Room No.214, 2nd Floor, Collector Office, Thane – 400601
Phone: 022-25344069

Thane Additional District Consumer Disputes Redressal Commission
Address: Konkan Bhawan Aannexe Bldg; 4th Floor, Room Nos.428 & 429, Opp. C.B.D. Belapur Rly. Station,Navi Mumbai – 400614
Phone: 022-27575480

Documents required for filing case in Consumer Court

In order to lodge a complaint file for decision of consumer court, a consumer has to furnish some documents. These are:
  • The consumers must submit the proof of purchase of goods/services from a retail unit/business organization.
  • The consumer must confirm that entirely the related facts for providing support for the case filed are evidently and explicitly stated in the complaint.
  • The petitioner shall submit the complaint in the district forum under the jurisdiction the opposition party is residing or running his office/retail, wholesale shop or within whose jurisdiction the cause of complaint has arisen. The consumers should confirm that prescribed fee is paid via crossed Demand Draft / or Indian Postal Order in favor of Mumbai Consumer Court.
  • The complaint is introduced in the proper forum within the stipulated period of 2 years from the date of cause of action.
  • The last paragraph of the complaint should include the Prayer Clause, the relief, compensation etc. pursued from the concerned Forum.

Fees required for consumer court Mumbai

There are different slabs for consumer court fees. A consumer lodging a complaint needs to submit the requisite fees along with the fee.
  • Upto one lakh rupees – For complainants who are under the Below Poverty Line holding Antyodaya Anna Yojana Cards-Nil
  • Upto one lakh rupees – For complainants other than Antyodaya Anna Yojana card holders-Rs.100
  • Above one lakh and upto five lakh rupees-Rs.200
  • Above five lakh and upto ten lakh rupees-Rs.400
  • Above ten lakh and upto twenty lakh rupees0Rs.500
  • State Commission  
  • Above twenty lakh and upto fifty lakh rupees-Rs.2000
  • Above fifty lakh and upto one crore rupees-Rs.4000
  • National Commission  
  • Above one crore rupees-Rs.5000
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